Please note, we do not issue refunds unless you placed your order using Afterpay (Australian customers only).
If you change your mind for any reason on any full priced item you’ve purchased from us, we will issue you with a credit note for the value of the item(s) you are returning. Change of mind includes instances where a style didn’t suit you, did not fit you how you wanted or expected it to, and any reason other than where our returns team assess an item as faulty.
Please shop carefully as we do not accept returns for the following:
Items purchased during a sale of 30% discount or more
If the item you are returning is not any of the above, your return will only be accepted if:
You have contacted us for a Returns Authorisation Number (RA) for your order and we have provided you with this, along with a returns form (see below for return instructions);
Your return is received by us within 14 days of delivery (Australian customers) or 30 days (international customers) with your returns form and RA# included in the parcel – proof of shipment within this timeframe is also fine;
The returned item is in its original sellable condition ie. it is unworn, unwashed, unmarked and has all tags attached; and
The item does not have any fake tan, makeup or deodorant marks on it, even if only tried on.
How to return an item
To return an item to us, head to the Contact Us link on our Contact page and select ‘Return’ as your reason for enquiry. This will ensure your request is expedited to our returns team. Please include your order number and the item you wish to return. Our returns team will then provide you with an RA# and returns form with details on how to return your item to us.
Our returns team require an RA# and returns form to accept returns. If parcels are received without an RA#, your return will not be processed.
Pre-print your shipping label – australia only
If you’d like to print and pay for your return label online rather than going into a post office, you can use the link below. You can select whether you’d like your return sent via regular or express post. Australia Post charges a flat rate of AU$xx for regular returns and AU$xx for express. To pre-pay for your return label, all you need to do is follow the prompts online, turn your shipping satchel inside out (or pick up a new one), attach your return label securely to the front of the parcel and drop it into a yellow (if express) or red (if standard) post box. Please note, if you select an express service and do not put your return into a yellow express post box, it will be sent via regular mail. If you don’t have a printer at home, there’s an option to pick up your label at your local post office. Don’t forget to keep a copy of your tracking number just in case.
For more information on how to pre-pay and print your return label, see Australia’s Post’s information page here: https://auspost.com.au/sending/returns.
Processing your Return
We aim to process all return requests within 2 business days of delivery to our warehouse. Once processed, you will be issued with a credit note via email to the email address used to place the order, and your credit note will be valid for 12 months from the date of issue. If you placed your order using Afterpay, your Afterpay payment plan will be canceled. If you have paid anything, this amount will also be refunded. Please note, we are unable to reimburse any shipping costs for returns.
Afterpay Returns (Australian Customers)
If you purchased using our buy now pay later service with Afterpay, you are welcome to return any full priced item within 14 days of delivery for a full refund of any amounts paid to date. All remaining debits will also be canceled. If you have any queries regarding your Afterpay payments or account, please don’t hesitate to contact Afterpay on 1300 100 729 or at [email protected] Please note, Afterpay orders are subject to the same non-returnable conditions mentioned above.
If you believe an item you’ve purchased from us is faulty, head to our Contact Us page and select ‘return’ from the drop-down subject menu and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.
Extended Return Period – Christmas
Any purchase made from 1 Dec to 22 Dec for the purpose of giving as a gift at Christmas are able to be returned up until 31 January the following year.